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Inhalt:

Communication basics
Introduction of technical terms and collation of a respective glos-sary and, when theory becomes practice:
Reproducing, inventing and performing typical library scenarios to include the following aspects:
providing general information about your library
explaining library services to the user
dealing with enquiries and complaints
basic correspondence with focus on email

Lernziel: The aim of this seminar is to learn basic library terminology and to help course participants to gain confidence in communicating with library users in English

Zielgruppe: Librarians who have to deal with English-speaking customers at work
Referent(en): Nannette Heyder, HBZ Köln
Termin: 21.01.2004
Ort: Rheinische Landesbibliothek Koblenz
Teilnehmerzahl: 12

Anmeldung:
Susanne Lehnard-Bruch
c/o Rheinische Landesbibliothek
Bahnhofplatz 14
56068 Koblenz
Tel.: 0261 9150040 Fax: 0261 9150091
lehnard@rlb.de

Anmeldeschluss: 01.12.2003